Business problem
Trapo's internal support requests across IT, maintenance, and procurement were scattered across chat threads and verbal handoffs, with no shared queue, no SLA visibility, and no record of who approved or actioned what.
Ticketing and workflow platformTicketing & Workflow System
Work Management System
Work Management System is a cross-department ticketing platform for teams that need one shared queue for internal requests instead of scattered chats and spreadsheets. Tickets carry SLA-backed priorities, route across departments under role-based policies, and go through an approval step before closing, with every change recorded on an audit timeline.
Case study
From real problem to usable system.
See why this system matters, how Arghafy shapes delivery, and what clients can expect.
Arghafy solution
Arghafy built Work Management System as a dedicated ticketing layer: requests are logged as tickets with department, category, and priority, routed under cross-department access policies, escalated through an approval step for higher-impact changes, and tracked end-to-end on an append-only activity log.
Timeline estimate
8-14 weeks for a production-ready rollout, depending on the number of departments, role policies, and approval rules to configure.
Best fit customer
Multi-department companies that need a shared, auditable queue for internal tickets, such as IT support, facilities, or procurement, instead of ad hoc chat and spreadsheet tracking.
Tech stack
Next.jsTypeScriptNestJSMySQLTypeORMJWT authentication
Delivery scope
Ticket intake and category/priority setup
Department and role-level access policies
Approval workflow
Comment threads with mentions and attachments
Audit timeline and reporting views
Deployment and admin training
Project focus
Built around the workflow that matters.
Ticket intake with categories, priorities, and SLA response/resolution targets
Cross-department routing under configurable role and department policies
Threaded comments with mentions and file attachments
Approval workflow, forwarding, and append-only activity audit trail
Metrics that matter
A system designed to make operations easier to read.
51+
Minimum role level required to approve a ticket
2 MB
Attachment size limit per file
Live
SLA countdown on every open ticket
100%
Ticket actions recorded on the audit timeline
Platform walkthrough
Work management across teams, tickets, and assets
A shared operational workspace for routing requests, tracking SLA commitments, managing approvals, and keeping company assets visible.
Operations dashboard
A live overview of active work, in-progress tickets, approvals, monthly completions, SLA compliance, and overdue items that need attention.
Cross-department ticket queue
A single filterable queue with department routing, status, priority, assignee, SLA deadlines, and list or calendar views.
Asset management
Company assets are tracked by code, department, category, location, PIC, condition, status, and finance ownership, with import and export support.
Pricing options
Start with subscription or own it as a white label system.
These are estimated ranges. Final pricing depends on branding, deployment, integrations, data migration, and support.
Subscription
IDR 6-15M / month
Approx. USD 375-940 / month
Best for teams that want managed Work Management System access with ongoing support for new departments, roles, and ticket categories.
Hosted Work Management System access
Maintenance and small improvements
New department and role onboarding
Priority and SLA tuning
White label purchase
IDR 85-180M
Approx. USD 5.3K-11.3K
One-time purchase for companies that want the work management platform under their own brand, domain, and infrastructure.
Custom branding and domain
Source code handover
Deployment setup
Initial training and documentation
Work Management Modules
Modules inside Work Management System
Each module keeps ticket handling, approvals, and audit visibility in one shared workspace.
Ticket List and Filters
A filterable ticket queue by department, category, status, priority, assignee, and creation or SLA date range, with active, assigned, and completed tabs plus a calendar view.
Ticket Detail and SLA
Each ticket tracks its priority, SLA deadline, current status, and forwarding history, with file attachments and a threaded comment box supporting mentions across departments.
Approval Workflow
Higher-impact tickets route through an approval step restricted to role level 51 and above, keeping sign-off authority separate from day-to-day handling.
Activity Audit Trail
Every status change, reassignment, forward, and approval is appended to a read-only activity timeline, giving a full record of who did what and when.
Asset Management
A companion module tracks company assets by department, category, location, PIC, and condition, with booking, handover logs, and an approval flow for asset requests.
Workspace
Built-in direct chat, reminders, and personal notes so teams can coordinate around a ticket without leaving the platform.
NestJS Backend
A NestJS REST API with JWT authentication persists departments, roles, tickets, comments, and activity through TypeORM migrations on MySQL.
Arghafy approach
Custom development for practical business systems.
Arghafy can build from scratch, improve existing applications, or connect websites and internal tools into one cleaner workflow.
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